Insurance & Healthcare Card

What is Insurance Pre-Approval?

A process of informing your insurance company on your impending hospitalisation and also to determine whether your medical bill will be covered. An initial guarantee letter will be obtained from your insurance company prior to your hospitalisation.

Some insurance and healthcare cards also practice co-insurance whereby you may need to settle certain amount of your medical bill.

Before your Elective Surgery or Procedure

  • Please proceed to Admission Lounge located at Level 1, Inpatient block to arrange for your insurance pre-approval. Kindly take note to furnish the following documents when you apply for the pre-approved insurance coverage:
  • Insurance or healthcare card
    • Identity card/ Passport/ Birth Certificate (whichever applicable)



  • Patient, insurance or healthcare card policy holder will be required to sign on the insurance consent form authorising the hospital to release their medical information as requested by the insurance company.
  • Upon completion of your medical documentation, the hospital will contact your insurance company to request for pre-approval on your hospitalisation. This process may take 1 to 2 days. You will be notified whether the insurance coverage for your impending hospitalisation is approved or rejected.

INSURANCE ADMISSION PROCEDURE

Insurance Companies

No

Insurance Company

Telephone number

Fax number

1

AIA (GROUP MANAGEMENT DIVISION)

03-20562000

03-20562392

2

ALLIANZ LIFE INSURANCE MALAYSIA BERHAD

03-22641188

03-22648440

3

AMERICAN INTERNATIONAL ASSURANCE BHD

03-20562666

03-20562693

4

AMGENERAL INSURANCE BERHAD

03-78753333

03-78749772

5

AXA AFFIN GENERAL INSURANCE BERHAD

03-21708282

03-21708498

6

ETIQA INSURANCE & TAKAFUL

03-22973888

03-27856226

7

ETIQA INSURANCE BHD

03-22973888

03-22973800

8

GREAT EASTERN LIFE ASSURANCE (M) BERHAD

03-48133515

03-48133597

9

HSBC AMANAH TAKAFUL (MALAYSIA) SDN BHD

03-20965256

03-20318976

10

JERNEH INSURANCE BERHAD

03-21411646

03-21448425

11

LONPAC INSURANCE BHD

03-22628688

03-20723385

12

MALAYSIAN ASSURANCE ALLIANCE BERHAD

03-21468000

03-21425863

13

MANULIFE INSURANCE BERHAD

03-27199112

03-20956291

14

MULTI-PURPOSE INSURANS BHD

03-26919888

03-26945758

15

PRUDENTIAL ASSURANCE MALAYSIA BERHAD

03-20318228

03-20785577

16

PRUDENTIAL BSN TAKAFUL BERHAD

03-20781188

03-20726188

17

PRESTIGE INTERNATIONAL INC

03-22832539

03-22831539

Third Party Administrator

No

Insurance Company

Telephone number

Fax number

1

ASIA ASSISTANCE NETWORK (M) SDN BHD

03-76283955

03-76298335

2

AXA AFFIN GENERAL INSURANCE

03-78032003

03-78032005

3

AA INTERNATIONAL SDN BHD

03-76283919

03-76298810

4

COMPUTED SERVICES SDN BHD

03-20893888

03-20947800

5

CRESCENT SOLUTIONS (M) BERHAD

03-33746268

03-33741095

6

MEDIEXPRESS (M) SDN BHD

03-78032003

03-78042768

7

EXIMIUS MEDICAL ADMINISTRATION SOLUTIONS SDN BHD

03-21610440

03-21610431

 

GLOBAL MEDICALL ASSISTANCE

03-33596969

03-33596161

8

IHM SDN BHD

03-56386889

03-56386879

9

INTERNATIONAL SOS (M) SDN BHD

03-27873000

03-27873030

10

IA INTERNATIONAL ASSISTANCE SDN BHD

03-79621911

03-78760911

11

LABUAN REINSURANCE (L) LTD

087-452886

087-425070

12

MAA ASSURANCE

03-78032003

03-78032005

13

PMCARE SDN BHD

03-80266888

03-80239079

14

MEDIFAST (MALAYSIA) SDN BHD

03-23006800

03-23006300

15

MEDILINKGLOBAL (M) SDN BHD

03-22963000

03-20946532

16

MICARE SDN BHD

03-78439459

03-78421402

17

MONDIAL ASSISTANCE (ASIA) PTE LTD

03-26856227

03-26856299

18

PROSAKTI SDN BHD

03-21664497

03-21662140

19

TEJANI EMERGENCY ASSISTANCE MALAYSIA SDN BHD

04-8903999

04-8907140